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    Returns

    What is your return/exchange policy?

    We are happy to offer returns on all non-sale merchandise within 14 days of receipt in the U.S. All sales are final for international customers. All returns or exchanges must be unwashed, unworn, unused and in their original condition with invoice and tags attached. All returns request must be submitted to customerservice@stitchsjeans.com.

    All items that are eligible for return should have a valid return authorization number.

     

    Sale merchandise is final sale and not eligible for return or exchange.

    Please note, we only process returns and exchanges that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

    How should I ship my return/exchange?

    In order for us to process your return as quickly as possible, please make sure to include a copy of the return authorization form in the box and label the outside of your box with RA#. Place all items in their original packaging into a secure box or envelope mailer.  Drop the package off at a UPS location or to your selected carrier.
     
    When will my credit card be refunded?

    Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

    Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

    Do you have a price match policy?

    If an item changes price within 7 days of purchase we will gladly price match it for you.

    If we have not answered your question, please call 626 350 1700 or e-mail us at customerservice@stitchsjeans.com.