Returns & Exchanges

Returns & Exchanges

You can return your purchase for up to 30 days from the shipping date on your original packing slip.

  • For Refund request , customer will be charged for the return shipping cost $5 per pc. or you can send to below address with your own expense for full refund
  • For Exchanges request, we will take care of one freight free exchange – providing customer with a FREE return shipping label. For further Exchange/Refund, you will be responsible for the full return freight shipped to our Returns Department.
  • All SALE items are considered FINAL SALE which cannot be exchanged or returned at any time.
  • We only accept returns that were purchased via this website. We will not accept orders that were purchased from other retailers.
  • Offers valid for a limited time and cannot be combined with any other offer, unless otherwise stated.
  • Prices and availability are for a limited time and subject to change without notice.
  • Offer is exclusive of taxes and shipping.

 


How should I ship my return/exchange?

In order for us to process your return as quickly as possible, please make sure to include a copy of the return authorization form in the box and label the outside of your box with RA#. Place all items in their original packaging into a secure box or envelope mailer.  Please note that the customer is responsible for purchasing a return label. Secure label and drop the package off at a UPS location or to your selected carrier.
 
When will my credit card be refunded?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, refund will be credited back to the original form of payment. (Credit times will vary depending on your financial institution).

 

International Orders: We do not provide return labels for international orders. You will be responsible to pay for shipment charges for the return as well as any freight for exchanges. Stitchs Jeans will not be responsible for any taxes/duties paid on the return.

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.

If we have not answered your question, please call 626 350 1700 or e-mail us at cs@stitchsjeans.com.

Lost, Damaged & Stolen

Stitch's Jeans is not responsible for any lost or damaged packages once it is shipped from our facility. If you have any questions, concerns, or comments regarding tracking or receiving for Domestic shipments, please contact UPS at 1-800-742-5877 (1-800-PICK-UPS®) or contact FedEx at 1-800-782-7892.  For International shipping, Please contact DHL at 1-800-225-5345.