Returns & Exchanges


What is your return/exchange policy?

We are happy to offer returns on all non-sale merchandise within 14 days of receipt in the U.S. All sales are final for international customers. All returns or exchanges must be unwashed, unworn, unused and in their original condition with invoice and tags attached. All returns request must be submitted to

All items that are eligible for return should have a valid return authorization number.

Sale merchandise is final sale and not eligible for return or exchange.

Please note, we only process returns and exchanges that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Promotional Items

  • All SALE items are considered FINAL SALE. Reach out to Customer Service for advice before purchasing items considered FINAL SALE. 
  • All items considered FINAL SALE cannot be exchanged or returned at any time.
  • We only accept returns that were purchased via this website. We will not accept orders that were purchased from other retailers.
  • Offers valid for a limited time and cannot be combined with any other offer, unless otherwise stated.
  • Prices and availability are for a limited time and subject to change without notice.
  • Offer is exclusive of taxes and shipping. 
  • For Exchanges/Refunds on regular orders over $75, we will take care of one freight free exchange – providing customer with a FREE return shipping label. For orders below $75, you will be responsible for the return freight shipped to our Returns Department. For any returns made on discounted items or promotional order, minimum requirements must be met and satisfied otherwise the customer will be charged the original price as well as pay for the return shipping cost. If requested, our Customer Care team can provide a UPS Return Label at your expense (freight charges will be deducted from total refund.)


How should I ship my return/exchange?

In order for us to process your return as quickly as possible, please make sure to include a copy of the return authorization form in the box and label the outside of your box with RA#. Place all items in their original packaging into a secure box or envelope mailer.  Please note that the customer is responsible for purchasing a return label. Secure label and drop the package off at a UPS location or to your selected carrier.
When will my credit card be refunded?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, refund will be credited back to the original form of payment. (Credit times will vary depending on your financial institution).

International Orders: We do not provide return labels for international orders. You will be responsible to pay for shipment charges for the return as well as any freight for exchanges. Stitchs Jeans will not be responsible for any taxes/duties paid on the return.

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.

If we have not answered your question, please call 626 350 1700 or e-mail us at

Lost, Damaged & Stolen

Stitch's Jeans is not responsible for any lost or damaged packages once it is shipped from our facility. If you have any questions, concerns, or comments regarding tracking or receiving for Domestic shipments, please contact UPS at 1-800-742-5877 (1-800-PICK-UPS®) or contact FedEx at 1-800-782-7892.  For International shipping, Please contact DHL at 1-800-225-5345.